Privacy Policy
Privacy Policy
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Personal Data Protection Act and applicable Bulgarian law.
Last updated: 27 July 2026Your rights
To exercise these rights you can contact us using the details provided.
What data we process
Purposes of processing
- accepting and fulfilling orders;
- delivering the purchased products;
- processing payments;
- communicating with customers;
- issuing accounting documents;
- maintaining user accounts;
- managing the loyalty programme;
- improving the site's operation;
- fulfilling legal obligations;
- protecting the company's legitimate interests.
Legal basis
- performance of a sales contract;
- compliance with a legal obligation;
- legitimate interest;
- explicitly given consent, where necessary.
Who we share data with
Loyalty programme
When you take part in the programme we process: accumulated Honor points, used cashback, reward history and current level. This data is used solely to administer the programme.
Marketing messages
Marketing emails and newsletters are sent only after consent is given. You can withdraw it at any time via the unsubscribe link in every email or by contacting us.
Retention period
Personal data is stored only for the period necessary for the purposes for which it was collected, as well as for the periods required by applicable law. Accounting documents are kept in accordance with the Accountancy Act and tax legislation.
Information security
- an encrypted HTTPS connection;
- restricted access to the information;
- secure servers;
- regular backups;
- up-to-date security systems.
Despite these measures, no system can guarantee absolute security when transmitting over the internet.
Complaints
If you have questions about the processing of personal data or believe your rights have been violated, contact us. You also have the right to file a complaint with:
the Commission for Personal Data Protection (CPDP)
Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
www.cpdp.bg
Contacts
Have a question? Write to us — we reply within 24 hours on business days.