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Privacy Policy

GDPR

Privacy Policy

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Personal Data Protection Act and applicable Bulgarian law.

Last updated: 27 July 2026

Your rights

Access to your personal data
Rectification of inaccurate data
Erasure where applicable
Restriction of processing
Objection to processing
Portability a copy in a structured format
Withdrawal of a given consent at any time

To exercise these rights you can contact us using the details provided.

What data we process

first and last namephone numberemail addressdelivery addressbilling addressorder informationchosen office/lockerpayment information (excluding cards)IP addressdevice and browsercookies

Purposes of processing

  • accepting and fulfilling orders;
  • delivering the purchased products;
  • processing payments;
  • communicating with customers;
  • issuing accounting documents;
  • maintaining user accounts;
  • managing the loyalty programme;
  • improving the site's operation;
  • fulfilling legal obligations;
  • protecting the company's legitimate interests.

Legal basis

  • performance of a sales contract;
  • compliance with a legal obligation;
  • legitimate interest;
  • explicitly given consent, where necessary.

Who we share data with

Stripe

Card payments are processed by Stripe Payments Europe Ltd. We do not store card numbers, CVV codes or other sensitive payment data.

stripe.com/privacy →

Speedy AD

To fulfil orders we provide: name, phone number, delivery address, chosen office or locker and the information needed for delivery.

Accounting services

In fulfilment of our legal obligations, certain information may be provided to an external accounting firm — solely for accounting and tax purposes.

Loyalty programme

When you take part in the programme we process: accumulated Honor points, used cashback, reward history and current level. This data is used solely to administer the programme.

Marketing messages

Marketing emails and newsletters are sent only after consent is given. You can withdraw it at any time via the unsubscribe link in every email or by contacting us.

Retention period

Personal data is stored only for the period necessary for the purposes for which it was collected, as well as for the periods required by applicable law. Accounting documents are kept in accordance with the Accountancy Act and tax legislation.

Information security

  • an encrypted HTTPS connection;
  • restricted access to the information;
  • secure servers;
  • regular backups;
  • up-to-date security systems.

Despite these measures, no system can guarantee absolute security when transmitting over the internet.

Complaints

If you have questions about the processing of personal data or believe your rights have been violated, contact us. You also have the right to file a complaint with:

the Commission for Personal Data Protection (CPDP)
Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
www.cpdp.bg

Contacts

Have a question? Write to us — we reply within 24 hours on business days.

PALADIN GAMES EOOD UIC: 208898823 Sofia 1700, Lozenets district, 4A Marin Todorov Str., entrance A, apt. 8
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