Returns & Complaints
Returns & complaints
Our goal is for every customer to be happy with their purchase. If there's a problem, we'll do everything possible to resolve it quickly, fairly and lawfully.
Last updated: 27 July 2026days right of withdrawal
You have the right to withdraw from the purchase without giving a reason within 14 calendar days of receiving the goods.
- by email;
- via the contact form on the site;
- with a written request.
Return conditions
The returned product must be:
After receipt and inspection, the amount is refunded via the payment method used for the purchase, within the statutory deadlines.
Sealed board games
Most games ship in factory-sealed packaging. Once the protective film is opened, you lose the option to return the product solely because you changed your mind, where the law permits.
This limitation does not affect your rights in the event of a manufacturing defect or non-conformity.
If something is wrong
Missing or damaged components
Rarely, but it happens that the manufacturer leaves a missing or defective component. Contact us and provide:
- the order number;
- a description of the problem;
- photos of the components or the box.
After checking, we'll help arrange delivery of the missing component, a replacement product or another suitable solution.
Shipping damage
For visible damage to the packaging or the product, notify the courier immediately and contact us. If possible, take photos of:
- the outer packaging;
- the shipping box;
- the damaged product.
This will speed up processing the complaint.
Complaints
In case of non-conformity with the sales contract, you have the right to a complaint under the Consumer Protection Act. It can be filed via:
- email;
- phone;
- the contact form on the site.
We may request photos or additional information when needed to establish the problem.
Who covers the return costs
When exercising the right of withdrawal, the return costs are borne by the customer, unless otherwise agreed.
We cover the costs when the return is due to:
- receiving the wrong product;
- a manufacturing defect;
- shipping damage;
- a mismatch with the order placed.
Refunds
After a return is accepted or a complaint upheld, the amount is refunded via the same method used for payment, unless otherwise agreed — within the deadlines set by law.
Compensation for minor issues
When the issue doesn't affect use and the customer prefers this solution, we may offer voluntary compensation:
- cashback for future purchases;
- a one-time discount code;
- another agreed compensation.
This is offered only with the customer's consent and does not limit their statutory rights.
Exceptions
The right of withdrawal may be limited in the cases set out in the Consumer Protection Act, including where the nature of the product does not allow return after opening or use. This does not limit the consumer's statutory rights for defective or non-conforming goods.
Contacts
For questions about returns or complaints: