Delivery & Payment
Delivery & payment
Paladin Games delivers throughout Bulgaria via Speedy and BOX NOW, when the size and contents of the order are eligible. We also offer international shipping to countries across the European Union. Orders are processed on business days and dispatched as quickly as possible.
Last updated: 27 July 2026Choose how to receive it
To a Speedy office
Your order travels to an office of your choice. At checkout you pick the most convenient office from the map or the list.
Best valueTo a Speedy or BOX NOW locker
Choose a convenient Speedy or BOX NOW locker at checkout. BOX NOW is available for orders that meet the size and content restrictions. You'll receive collection instructions when your parcel arrives.
24/7To an address
A courier delivers to the address you provide, within the courier company's working hours.
Most convenientFree shipping
Free shipping within Bulgaria starts at €100 for guests and Squire members, or €80 for Knight, Champion and Paladin members. Explore the programme: the Order of the Paladins.
Free shipping thresholds are calculated based on the product total after discounts. Free shipping is not available for international orders. Different conditions may apply during promotional campaigns, as announced on our website.Delivery cost
The price is calculated automatically at Speedy's or BOX NOW's rates based on:
The exact price is shown at checkout — before you pay.
From the order to the table
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1
Processing
We process the order within 1 business day of successful payment.
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2
Dispatch
You receive an email with a tracking number.
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3
Tracking
Track your parcel through the relevant courier, depending on the selected delivery method.
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4
Delivery
1–2 business days for most locations in Bulgaria.
For places with a limited schedule the timeframe may be longer. During holidays, high-load campaigns or circumstances beyond our control, delays are possible.
Check on delivery
We recommend checking the following when you receive the parcel:
- the integrity of the packaging;
- that all ordered products are present;
- any visible shipping damage.
If there's a problem, notify the courier and contact us as soon as possible.
Payment methods
Bank card
Payment is made securely via Stripe.
Payment security
- all card payments go through Stripe's secure infrastructure;
- we do not store card details, CVV codes or other sensitive payment information;
- all payments are made over an encrypted HTTPS connection.
Tax documents
After a completed order you receive a purchase document in accordance with applicable law. If you need an invoice for a company, you enter the details at checkout.
Refused or uncollected parcels
In case of refused receipt or an uncollected parcel, we reserve the right to limit certain delivery methods on future orders where permitted by applicable law.
Contacts
For questions about delivery or payment: